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How rr99apk Handles Your Personal Data

When you open an account and connect your DANA, OVO, or GoPay wallet, you share information with us — and this page explains exactly what we collect, why we need it, and how we keep it secure.

Account data handled securelyDANA, OVO, GoPay wallet details protectedNo third-party data sellingYour rights explained clearlyAvailable where local law permits
rr99apk How rr99apk Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you need to access, correct, or remove data we hold on your account, the fastest route is through your account dashboard where you can update profile details directly. For requests that go beyond self-service — such as full data exports or deletion requests — our support team handles these through the channels below. We aim to acknowledge every privacy request within the response window our team operates on, and we will confirm the steps taken once the request is resolved.

Team online

Live Chat Support

Open the chat widget from any page while logged in. Confirm your account ID and wallet type — DANA, OVO or GoPay — so our team can locate your record quickly.

Email Request

Send your data access or deletion request by email. Include your registered account name and the wallet identifier linked to your account for faster verification.

Account Dashboard

Log in and go to account settings to update your name, email, or linked wallet details without contacting support. Changes apply immediately to your active session.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Data security on rr99apk runs across four areas: how we store account credentials, how cookies work in your session, how long we keep your records, and who has access to what. SSL encryption covers every connection between your device and our servers — this applies whether you are depositing via GoPay on mobile or checking your withdrawal status on desktop. Players in Surabaya and Bandung access the same encrypted account environment as everyone else on the platform.

Account Credential Storage

Passwords are hashed before storage — we cannot see your actual password. Wallet identifiers for DANA, OVO and GoPay are stored as tokenised references, not raw numbers.

Cookie and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your last game category. You can clear cookies from your browser settings at any time without losing your account.

Data Retention Policy

Active account data is retained while your account is open. If you request account closure, transaction logs are retained only for the period required under applicable Indonesian data obligations, then deleted.

Internal Access Controls

Only staff with a specific operational need can access your personal data. Wallet transaction records are accessible only to the finance and fraud-review teams for reconciliation and security checks.

Your Privacy Rights — Common Questions

These are the questions we receive most often about data, account privacy, and your rights as an account holder. Each answer reflects how we actually handle these situations on the platform — not a generic policy summary.

We collect your name, email address, date of birth, and the wallet identifier for whichever payment method you link — DANA, OVO or GoPay. Device and IP data is logged automatically during each session.

We do not sell your data. We share transaction references with payment processors like DANA and OVO only to verify deposits and withdrawals. Game studios receive anonymised session data, never your identity details.

Contact our support team via live chat or email with your registered account name and linked wallet type. We will compile and send your data summary within the turnaround our support team operates on.

Yes. Submit a deletion request through email support. We will remove identity and preference data. Transaction logs required under applicable Indonesian data obligations are retained for the minimum required period, then purged.

Session cookies keep you logged in during play. Preference cookies save your last game category view. Clearing cookies from your browser ends your session but does not affect your account balance or history.

Wallet identifiers are stored as tokenised references after your first transaction. Front-line support staff see only a masked version. Full wallet numbers are not accessible to anyone outside the automated payment system.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.